How our claims service works
We have taken everything we've learned over the years and implemented
proven written procedures ensuring effective claims warranty
administration.
Each manufacturer's representative is assigned a user-name and password to
log onto Quest Inspects secure website. Our computer system is technically
advanced, and our proprietary claims processing software was developed specially
for your business.
Your representative will enter QuestInspect.com with their user
name and password, leading them to their secure site. Click on “Add Claim ” to
enter a new claim request, click on a name or claim number to
view status, or enter notes into an individual claim. New inspection
requests are dispatched by Quest Inspect or your representative
to the closest Certified Inspector, or the inspector of their
choice.
After each warranty claim has been inspected and reviewed by management it
is released to the manufacturer.
If you have any questions, we are only a phone call away
Inspection
Procedures
Each inspection report form was designed to provide you with
detailed information relative to that product.
Quest Inspect commissions only qualified Certified Flooring
Inspectors. Our on going training programs and on-line technical
database ensures you that our Certified Inspectors are the most
proficient in their field.
Steps to begin using our processing service
- Complete a short application “Link
to Registration”
- QuestInspect will review your application and contact you ASAP. Once your application is reviewed, you may begin processing claims immediately.
- Claims are processed, reviewed, and returned to you on completion.
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